FAQ's - Contract Agreements

 General

 Testing

 Contract Agreements

 Pricing

 Contact Information

What service level agreements do you offer?

Before the commencement of the project, we sign a Services Contract that details the responsibilities of each party, the deliverables, pricing, complaint handling mechanisms and delivery schedule of the project. when you are in Monthly programmer contracts, payment is 50% deposit and 50% on month completion.

All payments are milestone based and made after you approve of the milestone and its deliverables.
Would the timescale be agreed upfront? What would happen if this was over/under estimated? What flexibility do you offer?

We develop a Project Plan with an estimated/Guestimated effort and schedule according to the specified requirements. Moreover, what matters the most is how well the application aligns to your business and brings you success. To meet this objective we shall propose to discuss and review with you both the estimate and the schedule of the project. This will happen at the end of the architecture and design phase.
If I am dissatisfied with the programmer(s)/service/outcome, how are my interests protected? (e.g. cancellation of agreement, money/time back poilicies etc...)

This is covered through clear termination clauses in the contract. However, we try to prevent the advent of any such situation by providing you clear problem escalation routes. You may also bring any issue to the notice of the Operations Manager and/or the CEO for redressal and an appropriate solution will be provided.

Would I own the relevant copyright and Intellectual Property?
If the arrangement is on the basis of hiring employees (FTE contract basis), you will own the copyright, intellectual property and related rights that will be specified clearly during the course of the project.